1. Shipping Policy
Processing Time:
- I strive to have orders processed within 3-5 business days (excluding weekends and holidays). Please keep in mind I am a one women operation who still works her day job.
- You will receive a confirmation email once your order has shipped, including tracking information.
Shipping Rates:
- Shipping rates vary depending on your location and the total weight of your order. Exact rates will be calculated during checkout.
Domestic Shipping:
- Standard shipping typically takes 5-7 business days.
International Shipping:
- I do not ship internationally at this time, but it is a goal for the future!
2. Return & Exchange Policy
Returns:
- I want you to be 100% satisfied with your purchase! If for any reason you are not, you may return the item(s) within 15 days of receiving your order.
- Items must be unworn, unwashed, and in their original condition with tags attached.
- Please note that I do not cover return shipping costs.
Exchanges:
- If you need a different size or color, I will gladly exchange your item, provided it meets our return conditions.
- Please contact shearpanic.customerservice@gmail.com to initiate an exchange within 15 days of receiving your order.
3. Refund Policy
Refund Process:
- Once we receive and inspect your return, we will notify you via email. If approved, the refund will be processed within 5-7 business days and applied to your original method of payment.
- Items returned with obvious signs of wear or damage will not be refunded.
4. Order Cancellation Policy
Cancellation Requests:
- Orders can be canceled within 24 hours of placing your order. Once the 24-hour window has passed, your order will be processed, and we will not be able to cancel it.
Out-of-Stock Items:
- In the event that an item is out of stock after you’ve placed your order, we will notify you ASAP and offer the option to cancel the order or receive a refund.
5. Payment Methods
We accept the following payment methods:
- Visa, Mastercard, American Express, and Discover
- PayPal
- Shopify Pay, Apple Pay, and Google Pay
All transactions are secure and encrypted for your safety.
If you have any difficulties please contact shearpanic.customerservice@gmail.com.
6. Privacy Policy
Personal Information:
- We value your privacy and are committed to protecting your personal information.
- We only collect the necessary information to process your order and provide a smooth shopping experience (e.g., name, shipping address, payment details).
Data Protection:
- Your personal information is used solely for order processing, shipping, and marketing (if you’ve opted into our mailing list).
- We do not share or sell your data to third parties.
7. Contact Us
I am here to help! If you have any questions about our policies, need help with an order, or would like to inquire about our products, feel free to reach out and I will get back to you as soon as I can:
- Email: shearpanic.customerservice@gmail.com